Introduction
When purchasing an Affichage LED, you may see a sentence like “We have a complete after-sales service for LED displays,” so what does the after-sales service of LED displays generally include? This article will tell you in detail.
1. Why do you need to buy an LED display with after-sales service?
Purchasing an LED display with after-sales service is actually like finding a reliable “backing” for your life or work. Let me tell you the reason in detail.
First of all, we have to admit that although the technology of LED displays is becoming more and more advanced, it is an electronic device after all, and it is inevitable that there will be headaches and fever. At this time, after-sales service is particularly important.
Imagine if your display suddenly “strikes” and you don’t know how to repair it. How anxious you would be! But with after-sales service, a professional team can respond quickly with a phone call to help you solve the problem and get the display back to “work”. In this way, you don’t have to worry about delaying things because of problems with the display.
Let’s talk about the service life. If you buy an LED display, you must hope that it can be used for a few more years, right?
The regular inspections and maintenance in after-sales service are like a “physical examination” for the display screen, which can detect and solve potential problems in time, keep the display screen “healthy,” and extend its service life. In this way, the money you spend is more worthwhile!
In addition, maintenance costs are also an issue that must be considered. If there is a problem with the display screen without after-sales service, you may have to pay for it yourself.
But with after-sales service, in many cases, you can enjoy free repair or replacement services during the warranty period, and even after the warranty period, you can enjoy preferential repair prices. In this way, your wallet can suffer less “sin.”
Of course, the user experience is also very important. With after-sales service, you can get timely and professional answers and help for any problems you encounter while using the display screen. Isn’t this feeling of “being cared for” great?
Moreover, after-sales service can also provide personalized usage suggestions according to your needs so that your display screen is more in line with your usage habits.
Finally, we have to consider the return on investment. When buying an LED display screen, you must hope that it can bring you benefits.
Then, after-sales service is like adding an “insurance” to this investment. With it, your display can serve you more steadily and for longer, thus ensuring that your investment gets the return it deserves.
So, buying an LED display with after-sales service is really a good thing for killing two birds with one stone. It not only makes your display more stable and reliable but also makes you worry-free and labor-saving during use. Such a good thing, why not do it?
2. Analysis of after-sales service items for purchasing LED display screens
When purchasing LED display screens, the quality of after-sales service often determines the user experience and value of the product. Next, let’s talk in detail about those seemingly ordinary but actually crucial after-sales service items.
1). Online remote technical support
Imagine that when you are busy preparing for an important presentation, the LED display screen suddenly “strikes.” At this time, if you can immediately contact a professional technical support team by phone or instant messaging tools, it will be a reassuring thing.
This service not only provides a convenient communication channel, but more importantly, it can respond to your needs quickly and help you solve various problems encountered in the use of the display screen through remote assistance.
Whether it is software settings, hardware troubleshooting, or tips for daily use, they can answer them one by one to ensure that your display can run smoothly.
2). On-site installation guidance and debugging training service
For users who are new to LED display screens, installation, and debugging may be a big challenge. This service is like a caring “personal coach”.
It not only provides paid on-site installation guidance to ensure that your display screen can be installed correctly and safely but also has experienced service engineers to personally provide you with debugging and maintenance training for the display screen.
In this way, you can master the various functions and usage skills of the display screen in a short time so that it can play the greatest value in your hands.
3). Accessory mailing repair service
As an electronic device, the display screen will inevitably have damaged accessories. This service is like a “logistics support force.” During the warranty period, if your display screen accessories fail, they can be repaired for free; outside the warranty period, they also provide paid repair services.
You only need to communicate with the salesperson briefly to confirm the necessity and delivery address of the accessories and leave the rest to them. They will also provide clear repair service time limits according to different components so that you can know the progress of the repair.
4). On-site repair service
This service is particularly important when the display screen has a serious fault and cannot be solved through remote assistance. They will quickly arrange for service engineers to come to the site to solve the display screen fault for you according to the fault level.
Whether it is hardware replacement, software upgrade, or complex troubleshooting, they can respond quickly to ensure that your display screen can be restored to normal use as soon as possible.
At the same time, they will introduce different fault levels and corresponding response service methods in detail so that you can have a clear understanding of the repair process.
5). Annual inspection service
Just like people need regular physical examinations, display screens also need regular inspections and maintenance. This service is like a “health consultant”. Every year, service engineers will be arranged to come to your door to conduct a comprehensive inspection of your display screen.
They will test the various performance indicators of the display screen to find and solve potential problems in a timely manner.
At the same time, they will also conduct comprehensive operation and maintenance training for user operators to ensure that you can use and maintain the display screen correctly and extend its service life.
6). LED display screen point-by-point calibration service
For users who pursue the ultimate display effect, this service is simply “good news.” In accordance with your needs, they will arrange for service engineers to perform point-by-point calibration services on the display screen.
By precisely adjusting each pixel, we can ensure that the color, brightness, contrast, and other performance indicators of the display can reach the best state. In this way, you can enjoy a clearer and more delicate display effect.
3. BIBILED's after-sales service case sharing
1). Case background
The customer is an end user in the Philippines who needs to install a large LED display screen outdoors for playing videos, etc.
However, after receiving the LED display screen and preparing to install it, it was found that his installation structure did not match our LED display screen. So, I applied for BIBILED’s online remote technical support.
2). Remote response and preliminary diagnosis
After receiving the customer’s request for help, BIBILED’s technicians and the customer’s 1-to-1 salesperson immediately conducted a preliminary online video communication with the customer himself. The customer’s installation structure and the previous installation structure plan drawings were viewed in real scenes.
The initial judgment is that the problem may be that the customer did not install the LED display screen structure according to the structural drawings when installing it. There was a phenomenon of “shrinkage”. For example, the length of the structure marked on the drawing was 3m, but the actual length of the completed structure was only 2m.
3). Remote solution formulation and implementation
After in-depth analysis, it was found that the customer himself had certain construction experience, so he had a certain understanding of the installation structure. For this reason, the technician’s solution was to “repair” the LED display installation structure. That is, add back the previously missing part.
For example, the length of the structure marked on the drawing was 3m, but the actual length of the completed structure was only 2m. Then, add another 1m to this 2m to make it consistent with the drawing.
After the customer completed the “repair” of the installation structure, the technician had a video call with the customer again to confirm that the drawing was consistent with the actual structure and put forward several small suggestions for installing the LED display. Let the customer do the installation work better.
4). Effect verification and customer feedback
Under the remote guidance of the technical support team, the customer’s installation work went very smoothly.
The customer highly appreciated the efficient response and professional guidance of BIBILED’s remote technical support and believed that this service model greatly shortened the problem-solving time and reduced operating costs.
Conclusion
In summary, after-sales service after purchasing an LED display is crucial to ensuring the stable operation of the equipment and improving user experience. Through comprehensive service items, suppliers can ensure that the equipment remains in optimal condition for a long time and meets user needs.
Therefore, when choosing an LED display, consumers should pay attention to the quality and commitment of after-sales service to ensure the best purchase experience and use effect.
Enfin, si vous souhaitez en savoir plus sur les écrans LED, Contactez nous s'il vous plait.
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