Introducción
If you buy an Pantalla LED without reliable after-sales service, it would be a waste of money. Imagine that the screen suddenly broke, but no one answered when you called.
How annoying! Today, let’s talk about how to find an LED display supplier with excellent after-sales service so that you can buy with confidence.
Tabla de contenido
1. Why look for an LED display supplier with an after-sales guarantee?
1). Someone will take care of the problem, which saves you time and effort
When buying an LED display, the most feared thing is that there will be problems during use, and you can’t solve them yourself. If the supplier has an after-sales guarantee, you will feel much more at ease.
For example, if the screen suddenly has bad pixels or an abnormal display, you can call them, and they can arrange for professional maintenance personnel to come and help you fix it quickly.
If there is no after-sales service, it will be troublesome. It is not only troublesome to find someone to repair it yourself, but it may not be repaired well.
Moreover, suppliers with after-sales guarantees will be more reliable in quality. After all, they are responsible for their products to the end.
Using such a product makes you feel at ease and worry-free.
2). Someone helps with maintenance and upgrades so it lasts longer and stays fresher.
After using the LED display for a long time, it needs regular “maintenance,” just like a machine.
Suppliers with after-sales guarantee will regularly send people to help you clean the screen and check the circuit, so that small problems can be discovered in time to prevent them from becoming major failures, and the life of the display will naturally be longer.
Moreover, technology is constantly improving, and new software versions can make the display better and more powerful.
Suppliers with an after-sales guarantee will help you upgrade the software for free so that your display will always be in the best condition and will not be outdated. In this way, the money you spend can be used longer and more valuable.
3). It is more cost-effective to spend money and more assured to cooperate in the long term.
From an economic point of view, it is also more cost-effective to find a supplier with after-sales guarantee.
If there is no after-sales service, if the display is broken, you have to pay for someone to repair it yourself, and you may have to buy accessories at a high price.
However, if there is an after-sales guarantee, repairs and maintenance are within the scope of service, which can save a lot of money.
Moreover, if you cooperate with such suppliers for a long time, they will give you more discounts, such as priority supply, more affordable prices, etc. In the long run, this is a considerable savings.
2. What kind of after-sales service is considered a qualified LED display after-sales guarantee?
Qualified after-sales service must first be “fast response.” If you find that there is a problem with the screen, such as the lamp beads are not lit, or the screen display is not right, call the supplier.
If it is a local supplier, then it is best for them to answer the phone immediately, and it is best to give you a definite message within half an hour, saying when they can come to repair.
If it can be repaired on the same day, it would definitely be the best.
If the problem is more complicated and cannot be repaired, they are better to replace it with a spare one first, so that your screen can continue to be used, and don’t delay your business.
But if it is an overseas supplier, like you are importing an LED display from China, then they should be able to arrange online debugging for you and let the maintenance experts guide you in operating it.
If it is damaged, arrange for you to send it back for repair, and guide you to install a spare one.
Qualified after-sales service not only repairs things but also teaches you how to use it.
For example, you may not know how to adjust the brillo and switch the screen of the newly bought screen, and they need someone to teach you patiently.
Moreover, the current technology is updated quickly, and the software of the screen must also be upgraded.
Qualified after-sales service will take the initiative to help you upgrade, so that your screen functions more powerfully and the display effect is better, and your device will not fall behind.
Qualified after-sales service must make your screen last for a long time. During the warranty period, make sure that your LED display can operate and use normally.
Don’t let your screen be scrapped after a few years. If it is outside the warranty period, it will be repaired for free. If it is overseas, the user needs to pay for the shipping cost.
Qualified after-sales service must have a professional team. You can’t come today and change one tomorrow.
There must be a fixed person in charge. These people must understand technology and be able to solve various problems.
Moreover, they should be organized. For example, after each repair, they should tell you what was repaired and what to pay attention to next time.
If they can make regular visits and ask you how you are using it, it will definitely make people feel more at ease.
Qualified after-sales service should charge reasonably. During the warranty period, no repairs or maintenance are charged, which is normal.
Outside the warranty period, if there is a charge, it must be clearly marked and not charged randomly.
For example, if you change a lamp bead, just charge the cost price, don’t let you feel cheated.
In short, qualified after-sales service means that you can use it with confidence and worry, solve problems quickly, and help you use the equipment longer.
3. What are the methods for finding LED display suppliers with excellent after-sales guarantees?
1). First look at the supplier’s “ID card” and reputation
When looking for LED display suppliers, you must first see if they are formal. Just like people have ID cards, suppliers must have basic “ID cards” such as business licenses and tax registration certificates.
If they have quality certification such as ISO 9001, it will be more reliable, which means that they have rules and regulations and the quality of their products is more guaranteed.
In addition, don’t forget to inquire about their reputation.
Now that the Internet is so developed, search online to see how others evaluate them. If many people say that this supplier has good after-sales service, it will definitely be a plus.
2). Find out what after-sales service they can provide
When buying LED display screens, you can’t just look at the product itself but also see what after-sales service the supplier can provide. For example, how long is the warranty period?
If there is a problem with the screen, how long can they come to repair it? Is there a professional technical team that can help you solve operational problems? These are all very important.
If the supplier can provide operation training, remote guidance, and even regular on-site inspections of the equipment, it means that they are very attentive.
Don’t forget to ask other customers about their evaluation of them to see if they really deliver the services they promised.
3). If conditions permit, go to the supplier to have a look
If you have the opportunity, it is best to go to the supplier’s factory in person. See if their equipment is advanced and the production process is standardized.
This will not only reassure you about the quality of the product but also help you understand their strength from the side.
When you go, you can also communicate with their staff face to face to see if they really value customers and have a good service attitude. Sometimes, details can tell a lot.
4). Write the after-sales service clearly when signing the contract
When buying an LED display, be sure to sign a detailed after-sales service agreement with the supplier.
Make sure to write down the key contents, such as warranty scope, maintenance time, and response speed.
In this way, if there are problems in the future, both parties will have a clear basis and will not blame each other.
If you can get some value-added services, such as free installation and debugging, and extended warranty period, it will be more cost-effective.
5). Listen to other people’s experiences and suggestions
Before choosing a supplier, ask experts or peers in the industry for advice. They may have dealt with many suppliers, have rich experience, and can provide you with a lot of useful suggestions.
In addition, you can also ask suppliers to provide some successful cases, especially projects similar to your needs, to see how they perform in actual applications. This way, you will have a better idea.
Through these steps, you can have a more comprehensive understanding of the supplier’s after-sales guarantee capabilities and choose a reliable LED display supplier.
4. What after-sales guarantees can BIBILED give you?
1). Provide a 2-year warranty
BIBLADO provides a 2-year, high-quality warranty service for LED displays. During the warranty period, if there is a quality problem, BIBILED will provide free repair services and bear the single freight.
2). Lifetime free technical support
BIBILED is committed to providing customers with lifetime free technical support. Whenever you encounter technical problems, customers can get professional technical guidance by phone, email, or contact the salesperson.
In addition, BIBILED also provides 24-hour online customer service support to ensure that any problems encountered by customers during use can be solved in a timely manner.
3). Professional technical team support
BIBILED has a professional technical team backing it, and these experts can quickly respond to customer needs and provide efficient solutions.
BIBILED also provides online training and factory training to help customers better understand the functions and operations of LED screens.
4). Screen installation guidance
BIBILED provides screen installation guidance services.
If customers encounter problems during the installation process, they can contact BIBILED’s technical support team, who will provide detailed installation instructions to ensure that the screen can be installed correctly and work properly.
In addition, in some countries, BIBILED also provides installation services for local installation teams that cooperate with us to ensure the installation quality of the LED screen. (For details, please consult us)
5). Supporting operating software guidance
BIBILED provides customers with supporting operating software guidance services.
The technical support team will help customers familiarize themselves with the software operation to ensure that customers can master the various functions of the display.
BIBILED’s operating software supports a variety of devices, including computers, mobile devices, and remote controls. Customers can choose the appropriate control method according to their needs.
6). Other safeguards
- Suministro de repuestos:
BIBILED will also provide spare accessories according to orders, such as: LED modules, power supplies and receiving cards. Ensure that customers can quickly obtain the required accessories when needed.
- Quality certification:
BIBILED’s products have obtained global quality standard certifications such as CE, RoHS, FCC, PSE, LOA, CB, IECEE, and SASO and meet global quality standards.
- Global service network:
BIBILED has overseas customers in 87 countries around the world, and has an extensive after-sales service network that can provide timely support to global customers.
Through these comprehensive after-sales guarantee measures, BIBILED is committed to providing customers with efficient and professional services to ensure that customers can save worry and effort in the process of using LED display screens.
5. Conclusión
After reading this article, do you think it is not that difficult to find a reliable LED display screen supplier? The key is to inquire more and compare more to see if their after-sales service can really make you worry-free.
If you haven’t made a choice yet, you might as well try BIBILED. Our after-sales guarantee is really good! In short, when buying LED display screens, after-sales service is king; don’t let yourself “spend money to buy lessons”!
Finalmente, si quieres saber más sobre las pantallas LED, Por favor póngase en contacto con nosotros.
